skip to main content

Careers at National Braille Press

Strong benefits of employment at NBP include: compelling literacy mission, great colleagues, down-to-earth working environment, accessible location near Symphony Hall, and good compensation package.

National Braille Press is an internationally recognized and growing nonprofit braille publisher and printer with $5 million from publications sales, charitable donations, and job shop revenues.

Available Positions

  • FULL TIME (non-exempt, hourly reporting to the VP of Braille Publications
  • This position is full-time, on site in Boston, MA
  • Hours 8:30am to 5:00pm
  • About the position: The Customer Service Representative ensures customer satisfaction and program objectives by taking, fulfilling, and shipping orders, and providing timely, and knowledgeable customer service.

PRIMARY DUTIES AND RESPONSIBILITIES

    Customer Service
  • Answer and return calls from customers in a quick and timely manner.
  • Possess working knowledge of products and services offered by NBP.
  • Become familiar with tech products offered by NBP.
  • Demonstrate knowledge of braille resources available elsewhere, and make appropriate referrals.
  • Investigates & resolves customer problems quickly and effectively.
  • Enthusiastically promotes NBP products and services, in person, over the phone, electronically, and on paper.
  • Implement outreach initiatives to professionals and parents, including mailing list announcements, mailings, phone calls, as needed.

  • Data Entry & Database Management
  • Accurately enter orders into customer service database.
  • Accurate and timely processing of transaction reports including credit card verification, invoices, purchase orders, and sales reports.

  • Fulfillment
  • Pick and package orders and Readbooks bags, ready for shipping.
  • Sensitive and prompt handling of late or difficult orders.
  • Ongoing development of more efficient ways of handling orders.
  • Communicate timely, accurate inventory status of publications and Readbooks! materials.
  • Maintain and organize inventory storage in an orderly, systematic, clean manner.

  • Team Work & Communication
  • Establish working relationships that facilitate work flow within the department and interdepartmentally.
  • Strong oral and written communication skills within the organization and with the public.
  • Works with supervisor to assess database needs, suggest improvements, implement and assess new applications.
  • Be willing and able (with advance notice) to work some overtime as needed during busy periods.

  • Exhibits, Conferences, Travel
  • Attends trade shows as required
  • Arrange own travel and accommodations

QUALIFICATIONS

  • Previous customer service experience
  • Telephone experience
  • Ability to lift 30 lbs. to a height of 3-4 feet
  • Proficiency with database operations
  • Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
  • Basic math computational skills
  • Pleasant and effective communication skills with customers and co-workers
  • Strong attention to detail and strong sense of organization
  • Ability to juggle multiple tasks and set priorities appropriately
  • Bachelors degree is preferable

PHYSICAL DEMANDS
The Customer Service Representative will spend about 1/3 of work time answering phone calls and using the computer, and about 2/3 of work time in the warehouse, pulling, packaging and shipping orders. Must be able to lift 30 lbs.

Submit a cover letter and resume detailing your interest and experience to Customer Service Department at orders@nbp.org. No recruiters and no phone calls, please.

  • FULL TIME (non-exempt)
  • This position is full-time, on site in Boston, MA
  • About the position: National Braille Press is seeking a reliable and energetic individual to work in the finishing department of a small, well-established braille publishing company in Boston, Massachusetts. Responsibilities include the collation, binding, and packaging of customized braille material, text reading and other minor administrative tasks. Basic knowledge of PC and Microsoft Word/Excel required. This is a full-time position in a demanding and fast-paced production environment.

Major Areas of Responsibility include but are not limited to:

COORDINATION:

  • Perform collation, folding, binding, and packaging for braille products.
  • Safely operate bindery, pressing, or collating equipment as required by production schedule, including embossers, thermoform machines, saddle stitchers, Heidelberg presses, industrial cutter, riveter, electric and manual pallet jacks, etc.
  • Monitor braille properties, including stock quality and product quality within the finishing department.
  • Perform essential text reading for proofreading department as needed to meet deadlines for sensitive projects.
  • Assist in the receipt, storage, inventory, and recycling of raw goods.

MINIMUM JOB REQUIREMENTS:

  • Excellent command of the English language: ability to read, write, and communicate effectively with coworkers.
  • The ability to lift 30 pound boxes to a height of 3-4 feet and load them into trucks.
  • Basic knowledge of PC and Microsoft Word/Excel is required.

Please send a cover letter and resume detailing how your previous work experience supports this role to slawler@nbp.org. No recruiters and no phone calls, please.

  • PART TIME and Seasonal
  • This position is on site in Boston, MA
  • About the position: National Braille Press is looking for flexible part-time employees with open availability to work on-site with a braille proofreader. A qualified individual will read print text aloud while a blind braille proofreader simultaneously verifies braille text and images for accuracy. A background in math and science is strongly preferred, but not required. The position is seasonal and on-call, Monday through Friday, 8-5pm, but hours may fluctuate day-to-day dependent upon the volume of work.

Please send a cover letter and resume detailing how your previous work experience supports this role to slawler@nbp.org. No recruiters and no phone calls, please.

  • FULL TIME (non-exempt)
  • Reports to: Vice President of Operations
  • This position is full-time, on site in Boston, MA.
  • About the position: National Braille Press is seeking a reliable and energetic individual to work as a braille transcriber, converting print texts, including books, magazines, and other print material into braille, large print, and other accessible formats.

    A transcriber is detail-oriented, organized, logical, and possesses excellent concentration. He/she understands the subtleties of guideline application, considers the end reader as well as the needs of the client, and makes decisions expeditiously to complete an assignment. This role is critical component in a demanding and fast-paced production environment.

Major Areas of Responsibility include but are not limited to:

  • Transcribe electronic files of print material into braille that is complete, accurate, timely, and formatted according to guidelines set forth by the Braille Authority of North America, National Braille Press standards, and/or to customer specifications.
  • Typeset for title pages, spines, book cards, large-print projects as needed.
  • Operate all relevant machinery and software, including braille translation software, scanners, embossers, plate-embossing-devices, stereotypers, printers, dot knockers, etc.
  • Work with braille proofreaders and prepress support staff to make all necessary corrections to braille material.
  • Provide in-house support and finishing work for material transcribed by outside contracted transcribers.
  • Function as a responsible and reliable employee of the corporation. A transcriber has a clear understanding of our mission statement, and is prepared to effectively represent the company in the general community.

Minimum Job Requirements

  • Bachelor's degree and 1-3 years of work experience.
  • Excellent command of the English language, spelling, and grammar.
  • Strong organizational skills and ability to handle concurrent, multiple job tasks.
  • Well-developed communication and interpersonal skills, demonstrating the ability to pose appropriate questions, gather information, and apply resolutions.
  • Strong working knowledge of PC-based computers and Microsoft Office.
  • Prior knowledge of braille codes is desirable.

Submit a cover letter and resume detailing your interest and experience to Human Resources at hr@nbp.org. No recruiters and no phone calls, please.

  • FULL TIME (non-exempt)
  • Reports to Vice President of Operations
  • This position is full-time, on site in Boston, MA.
  • About the position: National Braille Press is seeking a reliable and energetic individual to work as a braille tactile graphics transcriber, converting print images and diagrams into braille and tactile raised line images.
  • A transcriber is detail-oriented, organized, logical, and possesses excellent concentration. He/she understands the subtleties of guideline application, considers the end reader as well as the needs of the client, and makes decisions expeditiously to complete an assignment. This role is critical in a demanding and fast-paced production environment.

Major Areas of Responsibility include but are not limited to:

  • Utilize electronic files of print images and diagrams to design braille tactile graphics that are complete, accurate, timely, and formatted according to guidelines set forth by the Braille Authority of North America, National Braille Press standards, and/or to customer specifications.
  • Work within design software and collage elements to design and produce digital and physical versions of tactile graphics, adhering to the Guidelines and Standards of Tactile Graphics, 2010, from the Braille Authority of North America.
  • Work with braille proofreaders to create most accessible tactile graphics and prepress support staff to make all necessary corrections to braille material.
  • Operate all relevant machinery and software, including braille translation software, scanners, embossers, and laser cutters to produce tactile graphic elements.
  • Provide support for material transcribed by outside contracted transcribers.
  • Function as a responsible and reliable employee of the corporation. A transcriber has a clear understanding of our mission statement, and is prepared to effectively represent the company in the general community.

Minimum Job Requirements

  • Bachelor's degree and 1-3 years of work experience.
  • Excellent command of the English language, spelling, and grammar.
  • Strong working knowledge of PC-based computers and Microsoft Office.
  • Excellent command of design software, including but not limited to graphical functions in Word, Corel Draw, and Adobe Creative Suite.
  • Well-developed communication and interpersonal skills, demonstrating the ability to pose appropriate questions, gather information, and apply resolutions.
  • Strong organizational skills and ability to handle concurrent, multiple job tasks.
  • Prior knowledge of braille codes is desirable.

Submit a cover letter and resume detailing your interest and experience to Human Resources at hr@nbp.org. No recruiters and no phone calls, please.