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Careers at National Braille Press

Strong benefits of employment at NBP include: compelling literacy mission, great colleagues, down-to-earth working environment, accessible location near Symphony Hall, and good compensation package.

National Braille Press is an internationally recognized and growing nonprofit braille publisher and printer with $5 million from publications sales, charitable donations, and job shop revenues.

Available Positions

  • FULL TIME, hourly

  • About the position:. The Customer Relations Manager for Education is a dedicated team player working directly with our clients as a representative of National Braille Press as well as collaborating with key members of our Production staff. The Customer Relations Manager is responsible for obtaining necessary information from the client and communicating it properly to Production to ensure jobs are created per our client's expectations. The Customer Relations Manager's role is to secure repeat business, expand our client base, and facilitate overall client satisfaction.

PRIMARY DUTIES AND RESPONSIBILITIES

    Customer Service, and Coordination
  • Function as a main point of client contact with Textbooks and specified Test contracts throughout the entirety of the job process.
  • Together with the Production Coordinator, help educate and guide clients on our capabilities for specific jobs, including stock options, binding options, etc.
  • Together with the Production Coordinator, direct jobs requiring braille page estimates for quoting to Production and log the status in applicable spreadsheets.
  • Communicate with Production on necessary information to complete jobs of the highest quality within a reasonable timeline.
  • Log pricing into our ERP - Visual.
  • Maintain the Textbook website catalog, rectifying any errors listed on the web or within the Textbook Maintenance tab in Visual.
  • Conduct regular phone calls clients. Ability to travel to conferences on occasion, and some overnight is required.
  • Assist with estimating and quoting.

  • Administrative Duties
  • Work with clients on securing Purchase Orders to jobs.
  • Communicating clearly with the Production team when client payment has been received for entering into the Visual Enterprise database
  • Acting as a liaison with Accounts Payable for any required paperwork, forms, Vendor Portals, to process quoted jobs and obtain Purchase Orders
  • Maintaining Vendor Portal log-in/password information on the Sales server
  • Maintain spreadsheets on NBP's server, including logging bids, job inquiries, etc.

  • Visual ERP Data Entry
  • Enter new client information into Visual.
  • Create work orders including specifications for jobs.
  • Upload and download files between clients and production staff via secure file transfer protocol (SFTP).and keeping client passwords on NBP's server..
  • Revise client changes in specifications in Work Orders and notifying Production of such updates.
  • Schedule kickstart meetings, status meetings and debrief meetings with test client during each administration.
  • Field incoming sales inquiries via phone call, email, and faxes.

To apply: send resume and cover letter to Brian MacDonald, President, at bmacdonald@nbp.org. No recruiters and no phone calls, please.

  • FULL TIME, hourly
  • About the position: The Production Coordinator for Contract Services is involved in all aspects of production at National Braille Press. Working closely with the Vice President of Production, Director of Sales, and Production Coordinator for Education Services, the Production Coordinator for Contract Services is responsible for the on-going maintenance of, as well as improvement in, high-quality print and braille materials and processes.

PRIMARY DUTIES AND RESPONSIBILITIES

    Visual Enterprise and Data Entry
  • Review Work Order specifications, operations, operation types, and materials before releasing Work Orders to the Production, ensuring that information is clear, concise, and consistent.
  • Complete production-related data entry for all non-education orders, including transcribed pages, print pages, materials used, and shipping information, verifying the accuracy of each.
  • Ensure that all raw materials necessary to assemble non-education projects are in stock or will be available in time for completion. Order special stock from vendors as necessary should the materials needed to complete a project fall outside the general stock requisitions.

  • Production Organization, Preparation, and Coordination
  • Receive electronic files and tactile graphics from transcribers, ensuring that all materials are accounted for and stored appropriately.
  • Assist with B2B estimates prior to production, coordinating as necessary to determine the feasibility, specifications, and timeline of a project.
  • Identify all relevant electronic braille files and finishing components with correct naming conventions, and file into designated server locations for access on the Production floor.
  • Maintain a list of book sponsors and request new volunteer dates from Development, ensuring that projects and spaces are available for each volunteer event.
  • Prepare any additional materials required by departments on the Production floor: proofreading, finishing, shipping, etc.
  • Typeset title pages and business cards, as well as print/braille materials. Assist in text reading the latter if necessary.
  • Maintain the production schedule for all non-education work, alerting the Vice President of Production and Director of Sales of problems that may adversely affect the timeliness of order fulfillment.
  • Report any production performance and/or deadline concerns to the Vice President of Production, and assist in additional training as needed.
  • Assist the Production floor when orders require extraordinary efforts to meet scheduled delivery dates and/or are particularly complex.

  • Other Duties
  • Assist the Vice President of Production and Director of Sales in the resolution of questions and/or concerns from customer inquiries, the production floor, or end-users, and serve as quality control in the absence of the Vice President of Production.
  • Meet regularly with the Vice President of Production, Director of Sales, and Production Coordinator for Education Services to review the status of workflow and organization, discuss issues with specific orders or staff, and strategize for long-term projects and improvements to the production process.
  • Assist, at the request of the Vice President of Production, the Production Coordinator for Education Services in the review time-sensitive, standardized tests for items and/or questions not suitable for braille readers, text reading, graphic storage, scanning, and other organizational duties as needed.
  • Serve as point of contact for Library of Congress uploads, submissions, questions and quality control checks.

To apply: send resume and cover letter to Brian MacDonald, President, at bmacdonald@nbp.org. No recruiters and no phone calls, please.

  • FULL TIME (non-exempt, hourly)

About the position: National Braille Press is seeking a reliable and energetic individual to work in the finishing department of a small, well-established braille publishing company in Boston, Massachusetts. Responsibilities include the collation, binding, and packaging of customized braille material, text reading and other minor administrative tasks. Basic knowledge of PC and Microsoft Word/Excel required. This is a full-time position in a demanding and fast-paced production environment.

Major Areas of Responsibility include but are not limited to:

  • Perform collation, folding, binding, and packaging for braille products.
  • Safely operate bindery, pressing, or collating equipment as required by production schedule, including embossers, thermoform machines, saddle stitchers, Heidelberg presses, industrial cutter, riveter, electric and manual pallet jacks, etc.
  • Monitor braille properties, including stock quality and product quality within the finishing department.
  • Perform essential text reading for proofreading department as needed to meet deadlines for sensitive projects.
  • Assist in the receipt, storage, inventory, and recycling of raw goods.

Minimum Job Requirements

  • Excellent command of the English language: ability to read, write, and communicate effectively with coworkers.
  • The ability to lift 30 pound boxes to a height of 3-4 feet and load them into trucks.
  • Basic knowledge of PC and Microsoft Word/Excel is required.

Submit a cover letter and resume detailing interest and experience to hr@nbp.org. No recruiters and no phone calls, please.

  • PART TIME and Seasonal
  • This position is on site in Boston, MA
  • About the position: National Braille Press is looking for flexible part-time employees with open availability to work on-site with a braille proofreader. A qualified individual will read print text aloud while a blind braille proofreader simultaneously verifies braille text and images for accuracy. A background in math and science is strongly preferred, but not required. The position is seasonal and on-call, Monday through Friday, 8-5pm, but hours may fluctuate day-to-day dependent upon the volume of work.

Please send a cover letter and resume detailing how your previous work experience supports this role to president@nbp.org. No recruiters and no phone calls, please.

  • FULL TIME (non-exempt)
  • Reports to: Vice President of Operations
  • This position is full-time, on site in Boston, MA.
  • About the position: National Braille Press is seeking a reliable and energetic individual to work as a braille transcriber, converting print texts, including books, magazines, and other print material into braille, large print, and other accessible formats.

    A transcriber is detail-oriented, organized, logical, and possesses excellent concentration. He/she understands the subtleties of guideline application, considers the end reader as well as the needs of the client, and makes decisions expeditiously to complete an assignment. This role is critical component in a demanding and fast-paced production environment.

Major Areas of Responsibility include but are not limited to:

  • Transcribe electronic files of print material into braille that is complete, accurate, timely, and formatted according to guidelines set forth by the Braille Authority of North America, National Braille Press standards, and/or to customer specifications.
  • Typeset for title pages, spines, book cards, large-print projects as needed.
  • Operate all relevant machinery and software, including braille translation software, scanners, embossers, plate-embossing-devices, stereotypers, printers, dot knockers, etc.
  • Work with braille proofreaders and prepress support staff to make all necessary corrections to braille material.
  • Provide in-house support and finishing work for material transcribed by outside contracted transcribers.
  • Function as a responsible and reliable employee of the corporation. A transcriber has a clear understanding of our mission statement, and is prepared to effectively represent the company in the general community.

Minimum Job Requirements

  • Bachelor's degree and 1-3 years of work experience.
  • Excellent command of the English language, spelling, and grammar.
  • Strong organizational skills and ability to handle concurrent, multiple job tasks.
  • Well-developed communication and interpersonal skills, demonstrating the ability to pose appropriate questions, gather information, and apply resolutions.
  • Strong working knowledge of PC-based computers and Microsoft Office.
  • Prior knowledge of braille codes is desirable.

Submit a cover letter and resume detailing your interest and experience to Human Resources at hr@nbp.org. No recruiters and no phone calls, please.

  • FULL TIME (non-exempt)
  • Reports to Vice President of Operations
  • This position is full-time, on site in Boston, MA.
  • About the position: National Braille Press is seeking a reliable and energetic individual to work as a braille tactile graphics transcriber, converting print images and diagrams into braille and tactile raised line images.
  • A transcriber is detail-oriented, organized, logical, and possesses excellent concentration. He/she understands the subtleties of guideline application, considers the end reader as well as the needs of the client, and makes decisions expeditiously to complete an assignment. This role is critical in a demanding and fast-paced production environment.

Major Areas of Responsibility include but are not limited to:

  • Utilize electronic files of print images and diagrams to design braille tactile graphics that are complete, accurate, timely, and formatted according to guidelines set forth by the Braille Authority of North America, National Braille Press standards, and/or to customer specifications.
  • Work within design software and collage elements to design and produce digital and physical versions of tactile graphics, adhering to the Guidelines and Standards of Tactile Graphics, 2010, from the Braille Authority of North America.
  • Work with braille proofreaders to create most accessible tactile graphics and prepress support staff to make all necessary corrections to braille material.
  • Operate all relevant machinery and software, including braille translation software, scanners, embossers, and laser cutters to produce tactile graphic elements.
  • Provide support for material transcribed by outside contracted transcribers.
  • Function as a responsible and reliable employee of the corporation. A transcriber has a clear understanding of our mission statement, and is prepared to effectively represent the company in the general community.

Minimum Job Requirements

  • Bachelor's degree and 1-3 years of work experience.
  • Excellent command of the English language, spelling, and grammar.
  • Strong working knowledge of PC-based computers and Microsoft Office.
  • Excellent command of design software, including but not limited to graphical functions in Word, Corel Draw, and Adobe Creative Suite.
  • Well-developed communication and interpersonal skills, demonstrating the ability to pose appropriate questions, gather information, and apply resolutions.
  • Strong organizational skills and ability to handle concurrent, multiple job tasks.
  • Prior knowledge of braille codes is desirable.

Submit a cover letter and resume detailing your interest and experience to Human Resources at hr@nbp.org. No recruiters and no phone calls, please.