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Customer Service: Information, Policies & FAQs

Our customer service department is open Monday through Friday from 8:00 am to 4:30 pm EST. You can call toll-free 800-548-7323 (or 617-266-6160 ext. 520 from outside U.S.), or fax 617-437-0456.

Email to orders@nbp.org. For your security, please do not provide credit card numbers over email.

Please allow 2-4 weeks for delivery of books that ship via "Free Matter for the Blind."

Note that our weekday UPS pickup time is 2:00 pm, so any UPS-shipped orders (including Overnight, 2-Day, or Ground delivery) received after 2:00 pm will be shipped the following day.

  1. You can place your order online here!
  2. We can invoice your agency from a purchase order; there is a $5 processing fee for this service. (There is no charge if prepaid by check or credit card.) Email your PO to us, or fax it to us at (617) 437-0456.
  3. We accept major credit cards: MasterCard, Visa, Discover, and American Express. Send us your credit card number, expiration date, CVC code, and daytime phone number, or call us toll-free at 800-548-7323 (or 617-266-6160 ext. 520 from outside U.S.).
  4. You can fax an order to NBP 24 hours a day at (617) 437-0456. Be sure to include your credit card information or PO number.

All braille orders are shipped "Free Matter for the Blind." Allow 4-6 weeks for delivery unless otherwise noted. Some items, like jewelry, must be shipped via US Post Office or United Parcel Service (UPS). You may also choose to pay for faster delivery via UPS, and we'll charge you what UPS charges us. Please call our Customer Service department (800-548-7323 - US only) to inquire about the UPS fee for your particular order.

  • Purchases will be refunded within 30 days of purchase if the publication does not appear worn or used and is in resalable condition. NBP will not accept returns that have been stickered. Refunds will be processed within 30 days of purchase of receipt of merchandise.
  • Note that returned items may be subject to a $10 restocking fee.
  • Before returning any item, call 800-548-7323 (or 617-266-6160 ext. 520 from outside U.S.) to obtain a Return Authorization number.
  • Please pack items carefully to protect them during shipment.
  • NBP electronic books CANNOT be returned, for obvious reasons. The only exception would be if you received a defective CD and we pre-approved the exchange.
  • We cannot refund shipping charges.
  • When applicable, please provide original Purchase Order number with the return.
  • Thank you for your cooperation!

The NLS player will play any DAISY book that has audio, so it will play DAISY books from NBP just fine. Simply copy the folder containing a DAISY book to the root of a cartridge or flash drive and connect it to the player.

BRF (Electronic Braille Files)

  • The B2G
  • The Braille Me
  • Book Port, all models
  • BrailleNote and VoiceNote, all models
  • Icon
  • Braille Plus, all models
  • Braille sense and Voice Sense
  • Victor Stream
  • Kurzweil and Openbook
  • Computer with braille display
  • iPhone or iPad with AccessNote and braille display (or NLS book reading software).

ePub

  • Victor Stream
  • Book Port DT (not Book Port Plus)
  • iPHone or iPad using iBooks or Nook app

DAISY

  • NLS player
  • Book Port, all models
  • BrailleNote and VoiceNote, all models
  • Icon
  • Braille Plus, all models
  • Braille sense and Voice Sense
  • Victor products, including Stream
  • Kurzweil and OpenBook
  • Computer with DAISY program such as FSReader or APH Book Wizard iPhone or iPad with Read2Go or InDaisy

BRF is an electronic braille file (in contracted, or Grade 2, braille). All our current titles, and most of our past ones, are available in BRF format, except those with tactile graphics. BRF is designed primarily to be read on a portable braille reading device, but these books can also be embossed with a braille embosser, or accessed with a computer and braille display or braille-aware notetaker.

Every BRF book contains the following:

  • A separate file for each volume of the book.
  • A ReadMe file that includes this FAQ.

You need one of the following:
  • A notetaker with a braille display, such as the B2G, the Braille Me, Braille Lite or BrailleNote.
  • A notetaker that can speak braille files, such as a PAC Mate, Braille 'n Speak, Type 'n Speak, or VoiceNote.
  • A computer with either a braille display or version 6 or later of Kurzweil 1000 or OpenBook 7 adaptive scanning software.
  • A braille reading device, such as a Bookworm.

You load it the same way you would a text or Web-Braille file. Here are some possible scenarios:

  • If you're using a notetaker and have a disk drive designed to work with it, you can insert the UEB/flash drive and copy the file you want into your notetaker's memory.
  • If you're using a notetaker but don't have a specially designed UEB/flash drive, you can insert the UEB/flash drive into the computer, attach the notetaker to the computer, and use a terminal program to copy the file you want into your notetaker's memory. Terminal programs you might use include Windisk, PCDisk, ActiveSync, HyperTerminal Private Edition, and Commo.
  • If you're using a Bookworm, you can put the insert the UEB drive into the computer, attach the Bookworm to the computer, and use the download program that came with the Bookworm to copy the file you want into your notetaker's memory.
  • If you're using a computer with a braille display, you can insert the UEB drive and open the file you want in a word processor like WordPad, Microsoft Word or WordPerfect 5.1.
  • If you're using a computer running an adaptive scanning program, you can insert the UEB/flash drive and open the file you want in that program.

No. BRF is a plain braille format; the only symbols it contain are braille characters, carriage returns, and spaces. As long as your notetaker can handle braille files, you will be able to read BRF. If you are using a PAC Mate, open the file in the FS Editor, not Pocket Word.

No. BRF is in a plain braille format; the only symbols they contain are braille characters, carriage returns, and spaces. If you're using a computer with a braille display, you can open and read BRF just fine in most word processors, including WordPad, Microsoft Word, and WordPerfect for Windows or DOS. If your braille display or screen reader normally translates text on your screen into contracted braille, just remember to turn this feature off (see the next question for more details).

Yes. If you own version 6 or later of either Kurzweil 1000 or OpenBook 7, simply open the BRF file in either of these adaptive scanning programs.

Without such a program, BRF sounds garbled if you try to listen to them with a screen reader. They are written in contracted braille, not text, so your screen reader has no way of knowing, for example, that when it sees the letter "C" all by itself, it should read it as "can." If you're using a braille display, however, the file will appear on the display in contracted braille and you will be able to read it. Just be sure that if your display or screen reader has a feature that translates text into contracted braille, this feature is turned off when you read BRF. The file is already in contracted braille, so if your display tries to translate it into contracted braille, you will see gibberish.

There is no difference. Previously BRF contained some specialized formatting; they are now formatted exactly like Web-Braille books.

It depends on the book. A short book, like Who Moved My Cheese, is 70K (kilobytes), while our longest book, Harry Potter and the Order of the Phoenix, is over a megabyte long. Except in rare instances, no BRF volume is over 125K.

All our current titles (and many of our past ones) are available, except those that include a significant number of tactile graphics.

If you have other questions that we did not answer here, please email us, or call our customer service department at 800-548-7323, or (617) 266-6160 x 520.

We at National Braille Press appeal to you not to duplicate electronic download versions of our books. It would be easy enough to do, but it would have a negative effect on our efforts to offer low-cost accessible products, like this one, in the future.

Any publication that NBP offers as a BRF or Word file is available for download. This includes our periodicals, Syndicated Columnists Weekly and Our Special Magazine.

Most publications are available as embosser-ready electronic braille files with the BRF file extension. Some are also available as Microsoft Word files (DOC or DOCX extenstion), DAISY files, and ASCII text files (TXT).

You can order a downloadable publication from the NBP website by doing the following:

  1. On this website, go to the Log in page.
  2. Select a book or magazine subscription in the usual way.
  3. In the Format combo box, choose one of the downloadable formats.
  4. Purchase additional items, if desired.
  5. Check out as usual. Note that if all your purchases are downloads, the page where you select shipping options is skipped.
  6. Once your credit card has been approved, you will be on a page containing a link to your My Downloads page. Follow this link to download your purchase.

  1. First, log in to your account on our website.
  2. Follow the My Downloads link on this page.
  3. Find the book or magazine you wish to download. Any books you have purchased are listed first, followed by periodicals.
  4. Click on the link to the publication you wish to download. Depending on your settings, either a download dialog box will open, or the file will open on screen. Download or save the file.
  5. If a book is more than one volume long, there is a separate link to each volume; be sure to download them all.

Yes, you can download the publications you purchase as often as you like; they remain on your My Downloads page and may be accessed at any time.

Unless you choose not to be notified, you will receive an e-mail message letting you know whenever a new issue is ready. This message is sent to the e-mail address you use to log in, so be sure it's a working address. This message includes a link to your My Downloads page, so that you can log in and download the magazine. You can also choose to have your new issue sent as an attachment to the message. You can configure your notification for each magazine separately, i.e., you could choose to have SCW sent as an attachment, but to receive only a link to OS. To choose your e-mail preferences, do the following:

  1. Go to your My Downloads page.
  2. Select the magazine whose options you want to configure. Each magazine is listed in the format, "magazine name - PBD."
  3. Press Down Arrow twice to reach a combo box.
  4. Choose the notification you want — none, link, or Attachment.
  5. Tab to the Update button.
  6. Press Enter. Your preference is saved.

Important: If you are correctly subscribed but are not receiving the emailed files or emailed notifications, please check your junk mail folder! Because these emails are generated by our database, they may be identified by some email programs as "spam" or junk. Check your junk mail folder; if you find an email from us in there, use the proper procedure for your particular email system to identify the email as "not junk mail."

Yes. Just let Customer Service know, and they will change your subscription from braille to download. You can e-mail us at orders@nbp.org, or call 1-800-548-7323 or (617) 266-6160, extension 520.

If you have other questions that we did not answer here, please email us, or call our customer service department at 800-548-7323, or (617) 266-6160 x 520.

Thanks for your purchase of a downloadable book from National Braille Press! Following is a step-by-step guide on how to download books from your account and play them on a chosen player, such as a Braille Me, BrailleNote or BrailleSense. Please note that this is not a comprehensive guide for all players. Please read the instructions that came with your device for more specific steps for playing a book, or contact your device's manufacturer.

  1. If you haven't already done so, log into your account on the NBP website by visiting nbp.org. To get to the login link, either perform a links list command or simply arrow down until you hear your screen reader say "login."
  2. You will be presented with a page titled "NBP-account." From here, either perform a links list command or press the letter H until you hear "account information," then arrow down to "my downloads." This is a link; press enter on it.
  3. You will be brought to a webpage displaying all of the books that are available for download from your account. From here, navigate directly to the table by pressing T. You will find your books here, along with their purchase dates. Each book title is a link; to download one, press enter on it.
  4. A dialog box should pop up, and your screen reader will ask if you would like to open or save your file. You may need to press ALT-N here, depending on your browser. Tab to the "save" option and press enter. Your file will download.
  5. On your computer, locate the file you just downloaded. Unless you have specified otherwise, the file should be in your "Downloads" folder. There are several methods for transferring your new book depending on what device you are using, but the most common method is to use removable media, such as an SD card or a USB drive.
  6. If you have not done so already, insert your removable media and transfer the newly downloaded book to it. Note: If the file is zipped, do NOT unzip it, as DAISY players require the entire folder in order to read the book properly.
  7. If playing your book on a notetaker, such as a BrailleNote Touch or a BrailleSense Polaris, you can choose to either transfer your book to the device's internal storage, or play it on the removable media. Again, make sure that you have transferred the entire folder, as you cannot play a DAISY book properly using individual files in the folder.

As always, if you have trouble with accessing your downloadable purchases, please call or email our Customer Service department. We're open Monday through Friday from 8:00 am to 4:30 pm EST. Call toll-free 800-548-7323 (or 617-266-6160 ext. 520 from outside U.S.), or email us at orders@nbp.org.

Written for NBP by Chloe Ortiz